IT Support | Part Four

Trust Our Team Of IT Experts
Providing Your Staff With Help & Advice

You Are In Good Hands

Technology is a vital part of your business, so it's essential that you partner with a support company who has the expertise and infrastructure to provide Gold Standard levels of IT support, service and plain-English advice.

We offer support plans to suite your needs, regardless of your business size and budget limitations.
Most plans include optional services which can compliment the services that we provide, but can add great value.

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Proactive Support

Your Virtual IT Support Team... At A Fraction Of The Cost

Most organisations should select this service as it incorporates all of the core support elements required to prevent issues from affecting your business... achieved by using the latest Artificial Intelligence and various proactive tasks.

The proactive nature of the service means that the number of preventable issues no longer affect your business.
This includes monitoring servers and network devices for alerts, failures and threshold warnings.. such as low disk space.
Typically over 100 issues per year will be identified and resolved without you ever knowing there was a problem.
Proactive support minimises risks of IT problems which increases staff efficiency leading to higher business profitability.

KEY ELEMENTS

Unlimited Support Manged By Our Experts
Issue Resolution + Staff Help/Advice
24/7 Monitoring And Issue Resolution
Artificial Intelligence Based Remedial Attempts
Full Access To Our Tech Support Teams
Computer/Laptop Fault Assessments (Workshop)
Warranty & 3rd Party Service Renewal Management
Backup, Virus & Ransomware Alert Monitoring
Dedicated Account Management

Cyber Essentials (Worth £499)
We will undertake a free Cyber Essentials assessment, providing you with an official certification upon completion

Onsite Support Credits (Worth £750)
Over 95% of our support is achieved remotely, but we are giving you onsite support credits to be used as required.

NOW INCLUDED IN PROACTIVE SUPPORT

PROACTIVE

PREVENT PROBLEMS FROM AFFECTING YOUR BUSINESS WITH PROACTIVE SUPPORT

Reactive Support

Just Call When You Need Us And Receive Expert Help

If you are simply looking for an affordable way to obtain IT support when issues occur or you need advice then our
Reactive Support Plan may be a suitable option.

You can log as many support calls as you like, however the plan
Proactive support minimises risks of IT problems which increases staff efficiency leading to higher business profitability.

KEY ELEMENTS