Trust Our Team Of IT Experts
Providing Your Staff With Help & Advice
You Are In Good Hands
Technology is a vital part of your business, so it's essential that you partner with a support company who has the expertise and infrastructure to provide Gold Standard levels of IT support, service and plain-English advice.
We offer support plans to suite your needs, regardless of your business size and budget limitations.
Most plans include optional services which can compliment the services that we provide, but can add great value.
Proactive Support
Your Virtual IT Support Team... At A Fraction Of The Cost
Most organisations should select this service as it incorporates all of the core support elements required to prevent issues from affecting your business... achieved by using the latest Artificial Intelligence and various proactive tasks.
The proactive nature of the service means that the number of preventable issues no longer affect your business.
This includes monitoring servers and network devices for alerts, failures and threshold warnings.. such as low disk space.
Typically over 100 issues per year will be identified and resolved without you ever knowing there was a problem.
Proactive support minimises risks of IT problems which increases staff efficiency leading to higher business profitability.
KEY ELEMENTS
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Unlimited Support Manged By Our Experts
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Issue Resolution + Staff Help/Advice
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24/7 Monitoring And Issue Resolution
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Artificial Intelligence Based Remedial Attempts
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Full Access To Our Tech Support Teams
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Computer/Laptop Fault Assessments (Workshop)
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Warranty & 3rd Party Service Renewal Management
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Backup, Virus & Ransomware Alert Monitoring
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Dedicated Account Management
Cyber Essentials (Worth £499)
We will undertake a free Cyber Essentials assessment, providing you with an official certification upon completion
Onsite Support Credits (Worth £750)
Over 95% of our support is achieved remotely, but we are giving you onsite support credits to be used as required.
NOW INCLUDED IN PROACTIVE SUPPORT
PROACTIVE
PREVENT PROBLEMS FROM AFFECTING YOUR BUSINESS WITH PROACTIVE SUPPORT
Reactive Support
Just Call When You Need Us And Receive Expert Help
If you are simply looking for an affordable way to obtain IT support when issues occur or you need advice then our
Reactive Support Plan may be a suitable option.
You can log as many support calls as you like, however the plan
Proactive support minimises risks of IT problems which increases staff efficiency leading to higher business profitability.
KEY ELEMENTS
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Up To 40 Hours Of Remote Support Included
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Alerting Setup For You To Self Monitor & Escalate To Our Team
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Computer/Laptop Fault Assessments (Workshop)
REACTIVE
LOW-COST REACTIVE SUPPORT PERFECT FOR MICRO & SMALL BUSINESSES
Don't Want A Contract ?
We have 2 affordable options to choose from...
No Commitment
Flexibility
Affordable
PAY PER ISSUE
Pay Per Hour For Support
Buy A Ticket And An Engineer
Will Be Assigned When Available
Top Up Anytime
No Hassles
Low Commitment
SUPPORT CREDITS
Pay In Advance For 10 Hours Of Support
Engineers Assigned When Available
With Credits Used In 15 Min Intervals
